
FREQUENTLY ASKED QUESTIONS
Got a question about any of Nissan’s Aftersales Services? Then check here for the answer. We’ve listed our most commonly asked questions. If you have a particular question that’s not listed, please use our Contact page to get in touch with us. Someone from our Customer Services team will reply to your query as soon as possible.
SERVICE & REPAIR
There are all kinds of ways that Nissan can help you keep your vehicle in premium condition – or restore your vehicle to premium condition if needed! Click on any question to reveal the answer.
What Service Plans does Nissan offer?Read More
We offer several. Our standard Service is open to any Nissan owner to use when needed. We also have a Fixed Price Service Plan that lets you control costs with three levels of servicing. Finally, our Service Plan is tailored to your Nissan model, year of registration and annual mileage and offers a convenient monthly payment. To read more about our Servicing and Service Plans, click here. Close
Does Nissan offer Fixed Price Service plans?Read More
We do. Our Fixed Price Servicing gives you three levels of service – and cost. Meanwhile, our Service Plans let you pay all at once, or in convenient monthly instalments. To read more about Fixed Price Servicing and Service Plans, click here. Close
Why should I use a Nissan Dealer for my service rather than my local garage?Read More
For a start, all our technicians are Nissan-trained so they know your vehicle inside out. They have access to a range of tools developed especially for use on Nissan vehicles. All parts are Nissan Genuine parts – they’ll perform to the same standard as the original factory fitted part and are guaranteed for 12 months. We can offer you a test drive of your vehicle with a mechanic, if required. And we ensure that our prices are highly competitive. Click here to find your nearest dealer. Close
I have never used a Nissan Dealer before but I need a repair. Can you help?Read More
Of course! If you need a repair, we’ll do everything to get you back on the road in the quickest possible time. To find your local dealer and make an appointment, click here. Note: you may need to register in order to use our booking service. It only takes a brief moment. Close
Do you offer MOTs for my Nissan?Read More
Not only are we happy to arrange an MOT for your Nissan vehicle but we can also take care of any essential work that may need to be done – with genuine parts, guaranteed and fitted by Nissan qualified technicians. If you’d like to book an appointment, click here. Note: you may need to register in order to use our booking service. It only takes a brief moment. Close
ACCESSORIES & MERCHANDISE
There are all kinds of accessories to enhance your Nissan with. They’re tailored to fit your particular model and guaranteed for three years when fitted before delivery of your vehicle. Click on a question below to reveal the answer.
What Accessories are available for my Nissan?Read More
We make all kinds of Accessories available for Nissan vehicles, from alloy wheels to mats; parking sensors to interior trims. The Accessories available will vary, depending on the particular Nissan model you own. To view our Accessories, click here. You can search by model type, part type and price. If you are interested in more information, you can use the Accessory Enquiry button/form to register your interest with your local dealer who will then contact you to answer any questions you have’ Close
What’s the advantage of buying Nissan-manufactured Accessories?Read More
For a start, we’ve made it especially for your vehicle. It will be fitted by Nissan-trained mechanics. And all Accessories are guaranteed – for up to three years if you have it fitted before you take delivery of a new Nissan. To view our range of Accessories, click here. You can search by model type, part type and price. If you are interested in more information, you can use the Accessory Enquiry button/form to register your interest with your local dealer who will then contact you to answer any questions you have’ Close
What Nissan Merchandise is available?Read More
For real Nissan enthusiasts, we also offer a range of stylish merchandise, including clothing. Your local Nissan dealer can show you our range. To find your local dealer, click here To find Nissan merchandise click here Close
WARRANTY
When you buy a Nissan vehicle, you do so with the reassurance that you’re protected in the unlikely event that something goes wrong with your vehicle. Click on a question below to reveal the answer.
What’s covered in a standard Nissan Warranty?Read More
What isn’t covered? Absolutely everything is guaranteed to be free from defect – and we test all our vehicles rigorously before they leave the factory. In the highly unlikely event something does go wrong with your vehicle, we’ll repair and replace the parts in no time at all and with no charge. To find out more, click here. Close
What’s a Nissan Extended Warranty?Read More
The Nissan Extended Warranty is ideal if your existing Nissan Warranty will soon expire. It covers you against mechanical or electrical failure for a further three years. There are three levels of cover to suit your budget and motoring needs. It also includes Nissan Assistance for breakdown help. To find out more, click here. Close
How can I protect my Nissan vehicle after the Standard Warranty expires? Read More
That’s easy – our Nissan Care Selected Warranty can protect you if your Nissan Warranty expires and you forget to take out an Extended Warranty. It offers you three levels of cover and includes Nissan Assistance for breakdown help. All we ask is that your vehicle has an up to date service history and no pre-existing faults. To find out more, click here. Close
What’s the difference between a Nissan Extended Warranty and a Nissan Selected Warranty? Read More
If your Nissan Warranty is about to expire, then you can take out a Nissan Extended Warranty. If your Nissan Warranty has already expired, then you need a Nissan Selected Warranty. The Selected Warranty acknowledges there’s been a break in your Nissan cover – but it offers you the same support and reassurance as the Extended Warranty. Close
What is Nissan MOT Protection? Read More
MOT Insurance provides cover against the unforeseen expense of certain components failing the MOT test and helps you protect yourself against unexpected costs from MOT failure. You’re covered for repairs up to £750. To find out more, click here.
Please note: you’ll need to have a minimum of three months prior to your next due MOT test to qualify for Nissan MOT Protection. Close
INSURANCE
Protect yourself against mishaps with comprehensive vehicle insurance from Nissan. Click on the questions below to reveal the answer.
What is covered by Nissan Car Insurance?Read More
In the event of an accident or mishap we’ll take care of everything. Work is carried out using genuine Nissan parts at Nissan Approved Repair Centres. Other benefits include 60 day EU cover and cover for legal costs. To find out more, click here. Close
What is covered by Nissan Van Insurance?Read More
Designed with business needs in mind, we offer low premiums to help with outgoings, and a fast repair service with 24/7 Roadside Assistance to keep your business moving. To find out more, click here. Close
What is Nissan Free Driveaway Insurance? Read More
As the name suggests, it’s free. It covers you for the first seven days ownership of your new Nissan. This way, you can get out, about and enjoy the road without any delay. To find out more, click here. Close
What are the advantages of Nissan Insurance over third party insurance?Read More
All repairs will be carried out through Nissan dealers or via Authorised Nissan Repair Centres using trained technicians and genuine parts. We can also offer you a test drive of your repaired vehicle with a mechanic, if required.Close
ROADSIDE ASSISTANCE
With Nissan Roadside Assistance, if you run into trouble while driving, (say a breakdown or an accident) we’ll help you out of it – right across Europe, 24/7. Click on a question to reveal the answer.
What is Nissan Roadside Assistance?Read More
If you should run into a problem while driving then we’ll help get you moving again . Nissan Assistance is our round-the-clock rescue and roadside repair service. We’ll make sure you’re safe and sound right across Europe. That includes covering accommodation and repatriation, if necessary. To find out more, click here. Close
Which European countries does Nissan Roadside Assistance cover me in?Read More
You’re covered 24/7 in all EU countries and also:
- Bosnia
- Bulgaria
- Croatia
- Iceland
- Macedonia
- Norway
- Romania
- Russia (restricted areas)
- Serbia-Montenegro
- Switzerland
- Turkey
- Ukraine
To find out more, click here.
CloseDoes it cover hotel and public transport costs if my vehicle can’t be repaired at the roadside?Read More
Yes. We can put you and your family up for up to three nights if required. We can also cover taxi fares for up to 30 miles. Further than that, we’ll cover train and ship tickets – and if you’re more than 625 miles from home, we can cover any necessary plane fares. Of course, we can also tow your vehicle to your home or nearest dealer for journeys over 30 miles. To find out more, click here. Close
Who do I contact in the event of a breakdown or accident?Read More
Call Nissan Accident Support, our dedicated helpline, on 0800 015 3248. Available 24/7, it’s staffed by Accident Specialists who can help you record details for your insurance claim, report the accident, arrange repair of your Nissan and, if required, a replacement vehicle. You don’t need to be a Nissan Insurance holder in order to use this service Close
Is your question not listed here?
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